Agent Zer0

Privacy Policy

Last Updated: June 28, 2026

1. Introduction

LaunchFlow UK Limited ("we", "our", or "us") operates the Agent Zer0 platform. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This policy explains how we collect, use, and protect your personal data when you use our services.

Data Controller: LaunchFlow UK Limited.

2. Data We Collect

When providing the Agent Zer0 service, we may collect and process the following data:

  • Contact Information: Names, phone numbers, and email addresses of callers and account holders.
  • Call Data: Audio recordings of booking calls and generated text transcripts.
  • Booking Details: Pickup locations, drop-off locations, times, passenger counts, and quoted fares.
  • Account Data: Billing information and usage statistics for taxi operators.

3. Purpose and Legal Basis for Processing

We process your data on the following legal bases:

  • Contractual Necessity: To provide the core AI voice agent service, including processing bookings and sending confirmations.
  • Legitimate Interests: To improve our AI models, troubleshoot issues, and prevent fraud.
  • Consent: Where explicitly provided, such as for marketing communications.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Call recordings and transcripts are typically retained for 30 days for quality assurance before being securely deleted, unless a longer retention period is requested by the taxi operator or required by law.

5. Third-Party Processors

We utilize trusted third-party services to deliver our platform. These sub-processors are bound by strict data processing agreements:

  • Twilio: Telephony and SMS services.
  • ElevenLabs: Text-to-speech voice generation.
  • Anthropic: Conversational AI models.
  • Cabio / CabLine: Dispatch system integrations.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure (the "right to be forgotten").
  • The right to restrict or object to our processing of your data.
  • The right to data portability.

7. Contact and Complaints

To exercise your rights or ask questions about this policy, please contact us at: privacy@cabioagentzero.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK if you believe we have mishandled your data. Visit ico.org.uk for more information.